How we handle and process your data
At Star Care Agency we take the security and privacy of your data very seriously and only collect data that is necessary for the work we do and to meet relevant regulatory requirements. We operate in an open and transparent way and if you have any concerns, questions or issues we will provide an open, honest response.
Below is the information regarding what data we collect, the purpose of the data we obtain, how it is stored and used. In addition, there are clear points of contact should you wish to discuss anything regarding your data.
Privacy Notice
Company details that collects and stores your data
Star Care Agency Ltd., 4 High Street, Suite 5, Eastleigh, Hampshire, SO50 5LA.
Tel: 02381 290236
Email: admin@starcareagency.co.uk
Who is responsible for your Data Protection within Star Care Agency Ltd
Our Data Officer is Ellah Lunt
What Personal data do we collect?
Name, Address, Telephone Number, Mobile Number, Email address. NOK details, NHS Number
Where do we get this data from?
Collection direct from individuals or NHS reference departments
What do we use this data for?
To facilitate appropriate care and support for the individual in our care.
What is the Lawful basis on which we collect this data?
Consent
Who do we share this data with?
Health and Welfare Agencies in the UK
Do we hold your data outside of the UK/EEA?
No, we don't. Your data is held within the UK
How long do we keep your data for?
We retain information for 6 years for non-critical information (e.g. general correspondence) and 100 years for critical information (e.g. Health records).
What rights do you have in terms of your data?
You have the following rights. Right of access, right to rectification, right to erasure, right to restriction of processing, right to object, and right to data portability.
How do I complain if I am not happy with any aspect of the storage or use of my data?
In the first instance , contact us and speak to our Data Officer. If you still are not satisfied then you can make your complaint to the Information Commissioners Office using these details:-
Information Commissioners Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113
Web address: www.ico.org.uk